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Privacy Policy for The Holistic Apothecary 

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Last updated: 19/11/2025

1. Overview

This Privacy Policy explains how I, Fiona Chapman, collect, use, store, and protect your personal information through my website, programs, digital products, workshops, email marketing, and social media interactions.

Your privacy matters to me. I keep your information safe and use it only for the purpose it was given.

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2. What information I collect

I may collect the following personal information:

  • Name

  • Email address

  • Phone number (if provided)

  • Any details you submit through forms, questionnaires, consultations, or coaching programs

  • Website usage data (cookies, analytics)

I do not collect payment information directly. Payments are processed securely through third-party providers such as Square, Stripe, or PayPal.

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3. How your information is collected

Your information may be collected when you:

  • Download a lead magnet

  • Sign up to my newsletter or email list

  • Register for a course, session, or workshop

  • Submit an enquiry

  • Join a challenge, webinar, or program

  • Purchase a product or service

  • Engage with me on social media

  • Complete a coaching or naturopathy intake form

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4. Why your information is collected (and how it’s used)

I collect your information to:

  • Provide your requested lead magnet or resource

  • Deliver coaching, naturopathy, and wellbeing services

  • Send relevant emails, newsletters, and updates

  • Personalise your experience

  • Share educational and supportive content

  • Process payments and bookings

  • Improve my services, offerings, and website

  • Comply with Australian legal requirements

I never sell or rent your information.
I only use it to support your wellbeing journey and communicate with you respectfully.

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5. Email communications

When you subscribe or download resources, you agree to receive:

  • Emails delivering your free resource

  • Helpful wellbeing and habit support

  • Program or workshop updates

  • Occasional promotional emails for services I genuinely believe will support you

You can unsubscribe at any time using the link at the bottom of every email.

I use Mailchimp as my email provider, and your information is stored securely in accordance with their privacy and data-handling standards.

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6. Sharing your personal information

I may share your information only with trusted third-party services I use to run my business, such as:

  • Mailchimp (email marketing)

  • Practice Better (client management)

  • Scheduling tools

  • Payment processors (Square, Stripe, PayPal)

  • Website hosting providers

  • Google Analytics

These services have strict privacy and security protections.

I do not share your information with any other person or company unless required by Australian law.

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7. Data storage and security

Your information is stored securely using reputable platforms with encryption and industry-standard protections.

I take reasonable steps to safeguard your data from misuse, loss, and unauthorised access.

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8. Cookies & website analytics

My website may use cookies and tracking tools (e.g. Google Analytics) to improve your experience.
These track general patterns such as page views, time on site, and device type.
You can disable cookies in your browser settings.

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9. Accessing or correcting your information

You may contact me at any time to:

  • Request access to your personal information

  • Update or correct your details

  • Request deletion of your information

Email: fiona@yournat.com.au

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10. Changes to this policy

This policy may be updated occasionally.
The latest version will always be available on my website.

11. Contact

For privacy-related questions, email:

fiona@yournat.com.au
Fiona Chapman — Executive Wellbeing Coach & BHSc Naturopath
theholisticapothecary.com.au

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